Privacy Policy
Quran from Home – Terms of Service & Refund Policy
Welcome to Quran from Home! We’re honored to support you and your family on your journey to learning the Quran.
To ensure clarity and a smooth experience, please review our easy-to-follow Terms of Service and Refund Policy.
1. Free Trial Classes
We offer two free trial classes with different teachers — no commitment required. This helps you choose the teacher who best suits your learning style before starting your subscription.
2. Student Accounts and Attendance
Each student receives a personal login account on our platform.
Classes are conducted online through our system.
Attendance is automatically tracked.
3. Flexible Course Plans
You can select your preferred course type, schedule, and number of hours per week based on your goals.
Our advisors are happy to help you choose the best plan.
4. Monthly Payments
All classes are paid monthly in advance.
Invoices are automatically generated through our system and include all scheduled sessions.
If payment is not received by the due date, your classes may be temporarily paused until payment is made.
5. Refund Policy
We offer a 14-day satisfaction guarantee.
If you’re not happy within the first 14 days, you can request a full refund, provided that you have attended no more than 40% of your scheduled classes for the month.
Refund requests must be submitted by email or WhatsApp.
6. Overdue Payments
If payment is overdue by more than 14 days and no valid excuse has been provided, the Academy reserves the right to temporarily suspend classes until the payment is completed.
7. Referral Bonus
Recommend our academy to a friend or family member, and when they enroll, you get free class hours added to your plan.
It’s our way of saying thank you!
8. Class Cancellation Policy
If you need to cancel a class, please inform us at least 2 hours in advance via WhatsApp or email.
You’ll receive a make-up class for any cancellation made at least 2 hours in advance.
Note: Each student is allowed up to 3 cancellations per month.
9. Missed Classes
If a class is missed without proper notice (except in emergencies), it will be marked as absent and no make-up class will be offered.
10. Teacher and Student Lateness
If a teacher is late, they must still provide the full class time.
If a student is late, the teacher will wait and teach the remaining time only.
11. Long Absences
If a student is absent for more than 2 weeks without notice, we may cancel or reschedule the course.
Let us know in advance if you need time off.
12. Privacy & Security
For your privacy and security, please do not share your contact or payment information with any teacher.
If such a request is made, kindly exit the session and report the issue to our support team immediately.
We take all reports seriously and will take immediate action if needed.
13. Teacher Changes
If you’d like to change your teacher, just let us know—we’re happy to help. We may also change teachers if needed to maintain quality, after discussing it with you.
14. Communication Guidelines
To avoid confusion, please handle all payments and scheduling directly with our admin team, not with teachers.
15. Updates to Policies
We may occasionally update these Terms of Service. All changes will be shared on our website, and you’ll always be informed in advance.
16. Agreement
By enrolling in Quran from Home, you acknowledge and agree to abide by these Terms of Service.
Together, we aim to foster a respectful, consistent, and enriching learning experience for all students and families.
Thank you for choosing Quran from Home. May Allah bless your journey with knowledge and barakah.